News & Tips

We're Hiring! Personal Lines CSR Insurance Broker

By Brown & Brethour

We are currently hiring for the position of Personal Lines CSR Insurance Broker in Sunderland. The applicant must be a driven and personable individual who can join our team of brokers and quickly adapt to their new job in order to help us as we continue to grow alongside our community.


  • Process endorsements on our broker management system and company portals, and communicate billing changes to clients
  • Prepare letters and other documents related to client accounts
  • Provide friendly Customer Service, advising on insurance matters, assessing insurance needs, recommending solutions and answering inquiries
  • Proactive servicing; file reviews, remarketing, cross-selling and up-selling
  • Maintain up-to-date knowledge of home and auto insurance products and participate in training seminars
  • Maintain and demonstrate the highest standard of business ethics and values
  • Demonstrate a positive and professional relationship with staff, clients, and insurance company contacts

Education and Experience:

  • RIBO Licence Required
  • Experience as an Insurance Broker or in the Insurance Industry is an asset
  • College Diploma and/or University Degree is an asset
  • Experience as a CSR or in a sales job is an asset


  • Must be efficient in Microsoft Office
  • Experience working with TAM, insurance company portals, and Compu-Quote is an asset
  • Excellent communication skills
  • Excellent time management skills and ability to multi-task
  • Able to work in a fast-paced environment while maintaining attention to detail
  • Excellent problem solving skills

Apply Below


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